The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services/

O cliente virtual: um novo paradigma para melhorar o relacionamento entre clientes e serviços de informaçao e bibliotecas/L'usager virtuel: un nouveau paradigme pour améliorer le service à la clientèle dans le bibliothèques et services d'information/El cliente virtual: un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca. Satellite Meeting/Reuniao Satélite/Colloque Satellite/Reunión Satélite. Sao Paulo, Brazil, August 18-20, 2004. Edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard. This publication contains papers from more general points of views such as the democratization of access to digital information to more specific questions such as virtual libraries and new services. Papers are presented in the original language of their presentation (Portuguese, French, Spanish and English) with summaries in these four languages. XVI,385 Seiten, gebunden (IFLA Publications; Vol. 117/K. G. Saur Verlag 2005) leichte Lagerspuren/minor shelfwear